Privacy Policy – Best Mufflers

Best Mufflers respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or purchase from us.

Who We Are

Best Mufflers
87A Planthurst Road, Carlton NSW 2218, Australia
Email: info@bestmufflers.com
Phone: +61 2 9547 3511

What Information We Collect

Your name, phone number, email address, and delivery address
Order and purchase history
Vehicle and product enquiry details
Information submitted through forms, emails, or phone calls
Website usage data including cookies and analytics

Payment Information

Online payments are securely processed via trusted third-party providers (such as Commonwealth Bank). We do not store or have access to your full credit card details.

For phone orders, payment details are handled securely and are not stored after processing.

How We Use Your Information

To process and deliver orders
To provide customer support and technical advice
To respond to enquiries and quote requests
To improve our website, products, and services
To send order updates and relevant communications
To comply with legal and tax obligations
To detect and prevent fraud or misuse

Disclosure of Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors (e.g. Commonwealth Bank)
Shipping and logistics providers (e.g. Australia Post, DHL, courier services)
IT and website service providers (e.g. hosting, PrestaShop platform)
Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

Some of our service providers or systems may be located outside Australia. As a result, your personal information may be transferred and stored overseas where required to complete transactions or provide services.

Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve functionality.

This may include tools such as Google Analytics or similar platforms. You can disable cookies through your browser settings, although some website features may not function correctly.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access to personal information is restricted to authorised personnel only.

Data Retention

We retain personal information only for as long as necessary for business operations, warranty support, and to comply with legal and taxation requirements.

Your Rights

You may request access to the personal information we hold about you
You may request correction of inaccurate or outdated information
You may request deletion of your personal information where legally permitted
You may opt out of marketing communications at any time

Complaints

If you have a concern about how your personal information is handled, please contact us at info@bestmufflers.com.

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

By using our website or purchasing from us, you agree to this Privacy Policy.