Privacy Notice

POLICY STATEMENT

Best Mufflers is committed to ensuring the privacy of personal information in our care, and understand that protecting personal information is most important and aim to always handle personal information securely, carefully & in a confidential manner.

COLLECTION

We collect personal information from you in a variety of ways, including when you:

• Interact with us electronically or in person
• Access our website

You have no obligation to provide any information requested by us. If you choose to withhold your information we may not be able to process your order or provide you with the goods or services required.

USE AND DISCLOSURE

Only with your consent will your information be used for direct and email marketing purposes. You are able to unsubscribe from these communications at any time.

Best Mufflers will not sell or trade your personal information to any individual or third parties. It may be necessary to disclose your personal information to other parties within Australia & International to assist with:

• The delivery of goods
• Dealings with governing bodies, if required to do so by law
• Professional advisors, such as consultants, lawyers, accountants and auditors

DATA SECURITY

All details collected will be held securely within our office and distribution system.

Best Mufflers takes measures to ensure personal information is protected from unauthorised access. We also take measures to destroy or permanently de-identify personal information when it is no longer required.

Some information will be held for a number of years to comply with legal requirements.

Online Credit card information is obtained using secure protocols (SSL - Secure Socket Layer) and digital IDs to protect information whilst in comunication between your browser and our web server. Credit card transactions are process by the Commonwealth Bank [Comweb].
We don't have any access to credit card information supplied online.

DATA QUALITY

We aim to keep all the personal information collected as accurate, complete and current as possible.

ACCESS

If you have registered as an online member you can access and update your personal information by logging into your account at anytime.

You can also update your personal information by contacting us atmail@bestmufflers.com or if you prefer to write, our address is:

Best Mufflers
69 Planthurst Road
Carlton Nsw 2218
Australia

Australian Callers Ph: 02 95473511
International Callers Ph: 612 95473511

PRIVACY COMPLAINTS

If you are not happy with the your personal information has been handled or have any complaints about our privacy practices, please send the details of your complaint to mail@bestmufflers.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

WEBSITE OPERATION

The website may collect unidentifiable information regarding:

• Your browser capabilities to determine any technical issues, e.g. secure protocols (SSL - Secure Socket Layer) and digital IDs to protect the information whilst in transit between the browser and our web server.

The our website uses cookies which are required for the shopping cart to operate. A cookie is a small file that is stored on your computer. If you choose to disable cookies the website may not operate correctly and the shopping cart may not work correctly. Cookies can be disabled via your internet browser if required.

POLICY UPDATES

This Policy may be updated as per government regulations.